Making A Complaint

Most Life Insurance and Mortgage Protection policies will be sold, arranged and managed without a hitch. But mistakes can happen and Policy-holders may have cause for complaint. Typical complaints related to Life Insurance, Mortgage Protection or Whole Of Life investment policies can include:

Slow administration in dealing with a claim or making changes to a claim
Being given wrong or misleading information about the policy
Not being told about a particular condition in a policy
Failure to act on your instructions
Unfairly turning down a claim
Not being given enough notice about any changes to a policy

Tips offered by the Financial Services Authority when making a complaint include:

Being polite and clear about your complaint
Making a note of the date and details of any phone or face to face conversations including the name of the person to whom you talked
Writing a follow-up letter confirming any discussions made over the phone
If writing mark your letter with 'complaint' at the top and ensure that it is legible
Sending copies of documents and keeping originals
Keeping a copy of all correspondence

To start your search for a Life Insurance policy please see our Life Insurance Directory

Claims Turned Down? Table of Contents How To Make a Complaint