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Mortgage Glossary: The Financial Ombudsmen

The Financial Ombudsmen

The Financial Ombudsman Service
Exchange Tower
London E14 9SR
www.financial-ombudsman.org.uk
Telephone: 0800 023 4 567
The Financial Ombudsman can help with most financial complaints about:

  • banking services
  • credit cards issued by banks and building societies
  • endowment policies
  • financial and investment advice
  • health and loan protection insurance
  • household and buildings insurance
  • investment portfolio management
  • life assurance
  • mortgages
  • motor insurance
  • personal pension plans
  • private medical insurance
  • savings plans and accounts
  • stocks and shares
  • travel insurance
  • unit trusts and income bonds.

The Pensions Ombudsman
10 South Colonnade
Canary Wharf
E14 4PU
https://www.pensions-ombudsman.org.uk
Telephone: 0800 917 4487

The Pensions Ombudsman investigates and decides complaints and disputes about the way that pension schemes are run. Complaints about the sales and marketing of pension schemes are dealt with by the Financial Ombudsman.

The Parliamentary and Health Service Ombudsman
If you have a complaint about National Savings and Investments, which is part of HM Treasury, you should contact the Parliamentary and Health Service Ombudsman.

Parliamentary and Health Service Ombudsman
https://www.ombudsman.org.uk
Telephone: 0345 015 4033

The Legal Ombudsman
Each branch of the legal profession has its own professional body responsible for setting its standards of conduct and service. These professional bodies are also responsible for investigating complaints. If you make a complaint about a lawyer, the Ombudsman will investigate the way that your complaint was dealt with by the lawyer's own professional body.

The Legal Ombudsman
PO Box 6806
Wolverhampton
WV1 9WJ
https://www.legalombudsman.org.uk
Telephone: 0300 555 0333

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See also: Financial Services, Mortgages